Q: Are your shoes authentic? Why so cheap?
A: All of our products are from factory directly, authentic quality and original packages. Our products are highly praised by our customers worldwide and largely seize in market of Europe and America. And if our products do not meet your expectation, we can give you the full refund. As we don't need to pay for the cost of a physical store and enjoy non tax fees home and abroad, our products have a very competitive price.
Q: How can I place an order online?
A: click on the item you wish to purchase, select size and color required then click "add to shopping cart". You can add additional items or proceed to
Q: Can I enter different addresses for billing and delivery?
You can indicate different addresses for billing and delivery for online orders. All notifications regarding your order and payment will be e-mailed to the billing address indicated. The product, however, will be delivered to the delivery address, typically via e-mail.
Q: What is the shipping method and how long it will take?
A: International shipping is mainly handled by EMS (Express Mail Service) company. Usually, it would take 6-8 business days to arrive at your door. Sometimes there can be slight delays due to huge demands, holidays or slow customs processing, but your order will always be delivered within one week. We have established good relationship and cooperation with EMS Company for several years. That is why you can enjoy free shipping and great discount offering here.
Q: What size should I order if I am in between sizes?
A:If you are in between sizes it is recommended by the manufacturer that you size down to the next whole size. (For example: If you wear a size 8.5, you should order a size 8.) They may be snug at first, but the footwear will stretch a little as the fleece footbeds form to each individual foot.
Q: I am looking for ugg goods that are not listed on your site,can you provide them?
A: If you are looking for UGG goods we don't list on our site. Please click contact with us with a picture, a serial number or the model number of the goods. The more details you given, the easier and quicker we locate the goods in the factory.
Q: Can I exchange or cancel an order?
A: To exchanging or cancelling an order made in our system, please contact us by email within 2 days after you placed the order, you will be asked to provide the order's number together with the reasons of cancellation. Please aware within 2 days Or you order would be shipped out.
Q: How to gain a discount?
A: Occasionally, we will run a promotional coupon or special shipping offer, but we cannot offer individual discount outside of these promotions. But we strive to bring you the best products at the most reasonable prices. Products that are more limited, special editions, or hard to find will usually have a slightly higher price than the shoes you can buy at any retailer.
Q: What payment methods do you accept?
A: We accept MasterCard, VISA, Maestro, Solo, American Express and so on, You can see that our website is secured and encrypted by SSL when you are asked to enter your information during ordering. Your order will be processed safely and securely.
Q: Is it safe to use my credit card ?
A: Yes. Shopping at our website is safe. Our secure socket layer (SSL) software is the industry standard and among the best software available today for secure commerce transaction. It encrypts your credit card number, so that it cannot be read as the information travels over the Internet.
Q: How do I track my order?
A: We ship via Express Mail Service to ensure fast and secure shipping to any destination. After we send out your order, we will email you the tracking number and tracking links to your registered email address. Simply enter this information into the proper fields and click on the track button. All orders can be tracked by logging on to www.ems.com. Please contact us via email if you need further tracking assistance.
Q: Do I need to weatherproof my UGG Boots?
A: Since UGG footwear is made of sheepskin and leather, they are naturally resistant to small amounts of water. We do recommend waterproofing them if you intend on wearing them in heavy snowfall or rain.
Q: My boots are making my feet turn black. Is this a defect?
A: No. Slight dye transfer may occur with darker-colored sheepskin during first few wears.
